Telephone Hours

Monday through Friday - 9:00 AM. - 5:00 PM. PST 877-879-4542

Back Orders

Out-of-stock items will be back-ordered upon customer request. We will attempt to notify you if any item on your order is not in stock or if there is a shortage with your order. We reserve the right to substitute items in event of out of stock or discontinuation of an item. Only an item of equal quality and value will be substituted.

Shipping Policy

We ship only to US at this time. No international orders will be accepted.

Most orders ship within 24-48 hours, if in current stock.

Personalize Embroidery /Screen Print Orders : 5-7 Business Days to ship

Custom Made /Special Order Items : 5-7 Business Days to ship

Freight, handling and insurance charges up to declared value of $100.00 are included to the order. Additional insurance is available upon request. We use Fedex Home Delivery/UPS ground or Fedex 2nd-day/UPS 3Day Select deliveries.

If you have an order that needs to be expedited, please call us directly. Expedited orders may incur an expedited processing fee as well as a higher shipping charge for faster delivery. Order must be placed before 12 PM Pacific Standard Time for same day shipping, please call 877-879-4542.

MomKidsBiz.com shall not be liable for any delay in the delivery or shipment of goods, or for any damages suffered by reason of such delay or damaged caused by freight handling. MomKidsBiz.com also reserves the right to modify shipment cut-off times and to select alternate carriers. We do reserve the right to change shipping methods If we see that we can get the product to your customer in a more timely manner at a comparable cost.

PAYMENTS:

We accept the following method of payment:

Visa, MasterCard and American Express

PayPal:

We accept all forms of PayPal Payment. If paying by check through PayPal, Your check must clear PayPal's system BEFORE your products will be shipped.

Claims and Returns:

If you have a problem or discrepancy with an order, contact our customer service department within 72 hours. Please call during business hours 1-877-879-4542 M-F 9:00 a.m.- 5:00p.m. PST. Please have your order number when you call.

Defective merchandise must return to us with a piece of tape indicating the location of the flaw.

All returns must be made within 10 days of customer's receipt of merchandise. You may return any merchandise in "new and unused" meaning original condition, not used and with original tags and packaging.

No returns will be accepted by our warehouse without a valid return authorization number issued by one of our customer service representatives.

To ensure product integrity AND for health, hygiene and sanitary reasons we are unable to accept returns on any kind of personal items such as underwear, potty training pants, potty seats, potty chairs, urinals, etc. - anything that may have come in contact with urine or feces if the original packaging is not fully intact.

For hygienic reasons, we are unable to accept returns with any indications that it has been used, installed or applied . This includes, but is not limited to, items that have been assembled, unsealed videos, DVDs and CDs, Opened, non-defective bedding (sheets, pillows, comforters, and duvets etc.).

We do not refund original shipping fees or the cost of return shipping.

Absolutely NO returns on printed, personalized, washed, or decorated merchandise.

All returns or unclaimed or refused shipments subject to a 15% restocking charge in addition to cost of return shipping. We DO NOT refund original shipping fees or the cost of return shipping.

Exchanges may incur additional shipping charges.

All returns and refunds are subject to final approval from our Customer Service Department.

Please allow 7 - 10 business days for your return and credit request to be processed.

Refunds will be given in the same method they were received, no exceptions -- ABSOLUTELY NO CASH REFUNDS.

Return Instructions:

All returns must have a Return Merchandise Authorization ( RMA ) number.

To obtain your RMA number:

1) Please email us or call us 877-879-4542 9 am to 5 pm Monday through Friday PST with the following information:


a. Order number
b. Product Name
c. Reason for return
d. Type of return i.e. Refund, Exchange or Replacement

2) We will email you a RMA number within 2 business days. Returns WITHOUT an RMA number will only receive a 50% refund.

3) Please print and include the original invoice, the RMA email and mail the parcel to:

MomKidsBiz.com
P.O.Box 502746
San Diego, CA 92150-2746

4) Upon approval from our Customer Service Department, the original credit card charged will be refunded the price of the returned item(s) , minus a restocking fee of 15%, up to maximum of $8, and any other additional shipping charges.

Damaged & Lost Shipments:

Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 72 hours of receipt of merchandise.

We must report all damages immediately to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as delivered condition.

Claims issued on damaged or lost orders can take the carrier 7-10 days to process. Once a claim has been initiated and processed, a replacement will be sent.

We are unable to accept cancellations on merchandise after it arrives damaged, or if it is lost; we will make every effort to correct this situation. Lost packages are usually located by the carrier and delivered.

To avoid duplicate shipments, replacements will be sent after the claims process is complete.

Although we are unable to expedite replacements, please be assured that we will work diligently with the carrier to resolve these matters expeditiously.

Defective Products or Missing Components

We are committed to providing the best quality merchandise and vend only top quality product. Most, but not all, products are covered by our warranty.

We will work diligently with the manufacturer to take care of your service needs by providing part replacements.

MomKidsBiz.com reserves the right to replace the defective parts of merchandise. Requests for replacement parts will be processed as quickly as possible.

Please note that we are unable to express ship replacement pieces.

If a replacement part cannot be obtained, a new item will be shipped. Regretfully, we are unable to accept cancellations after merchandise arrives.

After 30 days of receipt, MomKidsBiz.com will refer all issues regarding defective merchandise to the manufacturer for warranty processing, if applicable.

Incorrect Shipping Information

If a package is returned to MomKidsBiz.com due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. MomKidsBiz.com is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

Lost or Stolen Packages

MomKidsBiz is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.